Help/Frequently Asked Questions
What do you sell? I sell nature art for healthcare. This includes archival prints on paper and canvas that we ship rolled up (not stretched or framed).
I also sell digital use rights for others to print my images on media such as wallcovering, metal, film, glass, backlit panels or fabric. I do not allow others to print my art on paper or canvas.
We work exclusively with art consultants, interior designers, architects, frame shops, fabricators, and hospital staff.
What are your prices? Paper and canvas prices at various sizes are listed with each image on the website. Resellers please contact us for trade pricing.
Our digital use rates are based on the expected finished size and number of repeat uses, if any. We will be happy to provide quotes. You can get a list of some digital rates in the column to the right under Pricing.
Do you take credit cards? We ask for payment by check within 30 days. We prefer checks, but can take credit cards over the phone for smaller orders. We don't take payment online. Downpayment of 50% is required only for orders over $10,000.
How do I place an order? You can order via the web, email or phone. If you use the website, we'll contact you to confirm your choices and any trade pricing before finalizing an order. To order by email or phone, we'll need the following information:
- your name
- billing and shipping addresses
- phone numbers
- the image name_number (for example Flowering Dogwood_0626)
- the dimensions (width x height)
- the medium (paper or canvas) or other media if for digital use
How quickly can we get our prints? We usually can send an order within two weeks or less. Contact us if you have time constraints or a very large order.
What if I want a size that is not listed on your pricelist? Email or call for prices for other sizes. If you have a specific height and width that does not match the aspect ratios of my images, we will crop the image to make it fit within your sizes. Then we create a low-res mockup of what the cropped image would look like and email it for your approval before printing or preparing a digital file.
How large can your images be printed? Our largest images can go to 30 feet or more. It depends on each image and on the viewing distance. Each image is rated individually for how large it can go.
On each single image web page, you can see the max longest dimension recommended for an image under the green Add to Cart button. You can also search under Browse for the max size to be sure you find the images that match your needs. For more about the max sizes, look under the About tab, under Sizing. It shows the various formats and what both dimensions (w x h) will be for a given max size.
If you have any questions on sizing just call or email.
Do you offer "gallery wrap" for your canvas prints? We offer a mirror-edge border at no extra charge so you can get the canvas gallery wrapped. We do not do the actual stretching or wrapping of the canvas. To learn more about mirror-edge borders and gallery wrapping click here.
Do you sign the prints? I do not sign canvas prints. For paper prints, if you do not plan to mat up to the image I will sign just below the image with graphite if you request it.
What are "archival" prints? Archival prints will show no perceptible fading for generations. In contrast, the colors in mass-produced prints usually fade and develop a bluish cast in less than a decade.
Do you offer sample prints? Yes. I'm happy to provide free letter-sized sample prints of images on my website. You can request them through the link at the footer of the webpage, or by sending me a lightbox with a note. The samples are made with the same archival ink and paper as the prints I sell.
Are your canvas prints safe in a busy hospital environment? Yes. We apply four coats of a protective finish to our canvas prints that make it unnecessary to use glass.
What are the benefits of canvas prints versus paper? Canvas prints don't require framing or glass so they are lighter weight, have less glare, and are less expensive to finish. The lighter weight in turn make canvas easier to display in larger sizes.
What if the client is not satisfied with the art? We guarantee satisfaction. If your client is not satisfied, you can ship that print back to us and there will be no charge.
Will you come and photograph the area around the hospital? I don't take assignments, but I do have thousands of images for you to choose from on my website. You can search by state to find nature images that are appropriate to your area.
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